This activity describes the tasks involved in reviewing service requests that have been marked for closure. It checks that the service request has had the desired effect and met its objectives, and that users and customers are content with the results, or to identify any shortcomings. It further examines the work undertaken to fulfill the request and ensures that all data required by the request fulfillment framework is fully and properly captured. The activity determines whether any follow-up action (such as the update of request handling documentation) is required and if not, a formal close of the service request is performed.